CANCELLATION / REFUND POLICY
Payments: For all the services contracted, certain (50%) advance payment should be made to hold the tour or hotel or any other travel bookings, on confirmed/ guaranteed basis & the balance 50% amount can be paid 45 days prior to your arrival or commencement of the travel/ tour services in respective country or city. Management personnels hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.
NOTE: Apart from above in some cases like Special Train Journeys or Festival Tours, hotels or resorts bookings during the peak season (X-Mas, New Year or Any Other Festivals), full payment is required to be sent in advance.
Mode of Payment: Overseas advance payment can be made through Wire Transfer to our bank.
Cancellation Policy –
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:
1. 70 Days prior to arrival of the tour – 30% of the tour/service cost.
2. 69 to 46 Days prior to arrival of the tour – 50% of the tour/service cost.
3. 45 to 31 Days prior to arrival of the tour – 100% of the tour/service cost.
4. Any cancellations received within 45 Days prior to arrival of the tour or NO Show – 100% of the tour/service cost (No Refund – Full retention charge).
5. Any services included in the tour program not availed by any participant are non-refundable.
Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund of unused/ unutilized services (which are paid for and canceled in advance) the refund amount (after deduction/ relevant expenses/ fees) would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 4-5 weeks due to banking procedures OR can be adjusted in future tour bookings.
Only the retrieval amount will be refundable after the deduction of relevant expenses/ fees. On the submission of the valid documents as may be required by the particular service providers, at that time
Note: Written cancellation will accept on all working days, except Sunday, Any cancellation sent on Sunday’s will be considered on next working day (Monday).
For the X-mas, New year and Festival period – the payment is non-refundable. In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.
Wildlife Safaris cancellation: All the wildlife safaris booked into any of Indian or Overseas Wildlife National Parks/Sanctuaries are non-refundable. Even date change request will be considered as cancellation and no payment will be refunded/ adjusted against it.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
[ mail@travelpassioninc.com ].
Sale items (if applicable)
Only retrieval amount may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [ mail@travelpassioninc.com ] and send your item to: 10/ 210, 2nd Floor, Sikka Complex, Community Centre, Preet Vihar, New Delhi – 110092, India.
Shipping
To return your product, you should mail your product to: 10/ 210, 2nd Floor, Sikka Complex, Community Centre, Preet Vihar, New Delhi – 110092, India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $ 500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.